Return Policy
1. Policy Overview
At sanyaotoys.shop, we strictly focus on product quality control and customer shopping experience. To standardize after-sales service rules, we have formulated the official Return & Refund Policy applicable to all products sold on this website.
Please note clearly: This store does not support unconditional returns or returns due to personal reasons.
2. Eligible Return Conditions
We only accept returns and refunds for product quality defects.
Qualifiable return situations include:
- Factory defects, broken parts, or missing accessories
- Product damage during shipping
- Serious color difference, structural failure, or functional abnormality that affects normal use
- Products inconsistent with the official product description due to official warehouse delivery errors
3. Return Time Limit
Customers must submit a return application within 7 calendar days after receiving the package.
We strictly follow the 7-day quality guarantee window:
- Any return request beyond 7 days after delivery confirmation will be automatically rejected
- No exception will be made for personal reasons, including but not limited to: dislike the style, inappropriate size, change of mind, no longer needed, personal subjective dissatisfaction, or comparison with other stores.
4. Return Application Process
If you receive a defective product that meets our return standards, please complete the process below:
1. Take clear photos or short videos of the defective part, packaging damage, or product problem
2. Send your order number, problem description, and evidence materials to our official return email:
[Please fill in your email]
3. Wait for our official customer service verification and reply within 1–3 working days
4. After approval, follow our official instructions to return the goods to the designated return address
Return applications without official email confirmation are invalid.
5. Ineligible Return Situations
The following situations do not support returns or refunds:
- Return requests proposed more than 7 days after receiving the goods
- Personal subjective reasons, including dislike, unsatisfactory appearance, inappropriate expectation, or impulse purchase regret
- Artificial damage, scratches, stains, or broken parts caused by customer’s improper use, falling, extrusion, or self-disassembly
- Normal minor craftsmanship differences, slight color deviation, or tiny surface scratches that do not affect normal use
- Lost original packaging, missing accessories, or used products that cannot be resold
6. Refund Rules
1. After we receive and verify the returned product is in line with the return standard, we will process the full refund of the product price.
2. Shipping fees generated by original delivery and return shipping fees shall be borne by the customer, except for serious product quality defects confirmed by our official verification.
3. Refunds will be returned to the original payment channel within 3–7 working days after inspection and confirmation.
7. Policy Update Right
sanyaotoys.shop reserves the right to modify, update, and interpret this Return & Refund Policy at any time. The latest version published on the official website shall prevail for all orders.